Proactive IT Management Services
Keeping IT running 24×7 and maximising productivity is an ever-increasing challenge, from manpower through to identifying and resolving issues before they impact service. Ensuring key systems are available, patched and appropriately secured can be complex, with many tools and processes required.
Riverlite Ensure, provides a pro-active approach to IT services, with comprehensive monitoring & management tools and a dedicated technical team, customers can rest assured productivity is maximised and issues are resolved with little or no impact to their business.
From within Riverlite’s Network Operations Centre, rigorous ISO 27001 procedures govern the management of customer environments, and ensures any change is delivered in a controlled and planned manner. Detailed service reporting provides key metrics including availability, trend analysis and security compliance overviews. Capacity management is also critical to the continued operation of services. Riverlite Ensure extends beyond traditional disk-based monitoring to include core equipment such as communications circuits and critical infrastructure components.
Riverlite Ensure encompasses the monitoring and management of both on premise and cloud solutions; enabling a single view of these hybrid services. As part of this service, all the functions performed by a typical IT infrastructure team are delivered; including application deployments, Office 365 configuration and network device changes to name but a few.
Riverlite Ensure is an exceptionally proactive service, we hold quarterly review meetings, in which I get a report of all the problems I had but didn’t even know about! All seamlessly taken care of by Riverlite Ensure.
Vicki Partridge, Head of IT
Riverlite Ensure provides three levels of service dependant upon organisational needs:
Annual Health Check
At the outset of a client engagement and annually thereafter, Riverlite conducts an IT infrastructure health check. The output from this health check takes the form of a red, amber, green report (RAG report).
All recommendations within these reports are based on both industry best practice and the client’s current and future plans. The RAG report can then be used to create a more in-depth study and creation of a technology and services roadmap.
Got a question?
We are always happy to answer any questions you may have for us. So, if you wish to discuss your infrastructure, find out about the latest technologies or see how you can reduce costs, then get in touch and a member of our team will be happy to assist you.
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