• Riverlite Professional Services:

    Technical Services & Consultancy

    The drive for organisations to streamline processes, enhance communications and provide cost efficiencies, alongside delivering business critical services to their customer base, means the focus on IT and providing support services is paramount.

    Riverlite provides a range of professional services that complement the suite of managed services in its portfolio.

    Our professional services team support our clients in covering every stage of the IT lifecycle, from assessment, design, planning, implementation and support. Our team of accredited IT professionals deliver services on-site or remotely depending on our clients’ requirements.

    Riverlite provides professional services in either an ad-hoc or time bank model. Additional technical services can range from consultancy days to out-of-hours updates, patches, project work, training, on-site IT Manager or even emergency out of hour’s advice.

    Features & benefits:

    • Industry accredited IT professionals
    • Tailored services
    • Ad-hoc or time bank model
    • On-site or remote support
    • Emergency IT resources
    • Virtual IT manager
    • Specialists teams
    • Training and knowledge transfer

    Working together

    On-side IT Manager for Action Housing three days a month to help them with IT strategy, on-going projects and software implementations.

    Security audit and professional services which assisted ARHC to achieve NHS patient data security compliance.

    Project Management and professional services for network infrastructure audit, MDM deployment and Microsoft SCCM redesign.

    Storage design and implementation using both new and existing IT hardware and migration of services to Office 365.

    Tailored to your requirements

    Riverlite will take the time to fully understand our client’s requirements and then tailor our working model to achieve maximum outcomes and ROI.

    We have the option of using a professional services time bank model that provides a flexible bank of resource to use as needed. This provides access to the Riverlite’s consultancy and support team that can assist with a range of IT areas including projects, system upgrades and user training and more. This agreed block of time will be available on an annual basis and include:

    Project management

    • Prince2 accredited project managers
    • Technical project managers that can clearly articulate the project to all parties

    Health check

    • Identify the strengths and weakness of existing systems
    • Comparison to recommended configurations
    • Creation of a Red, Amber and Green report for key solution areas

    Design & planning

    • Technical solution design
    • Design workshops
    • Consultancy
    • Cloud, network, infrastructure and hardware

    Implementation

    • Transition of services
    • Deployment of new technologies
    • System upgrades
    • Decommissioning and housekeeping activities
    • Migrations to Cloud services

    Training

    • Bespoke end user training; e.g. Security awareness
    • Tailored technical training for IT personnel

    Trouble-shooting

    • Remote fix
    • On-site IT resources

    Got a question?

    We are always happy to answer any questions you may have for us. So, if you wish to discuss your infrastructure, find out about the latest technologies or see how you can reduce costs, then get in touch and a member of our team will be happy to assist you.

    Simply complete the form here, or alternatively contact us using the details below:

    +44(0)1223 911191

    contact@riverlite.co.uk

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