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    Case Study

    Ransomware Attacks Initiated IT Outsource for The Fine Cheese Co.

    Global wholesaler, retailer and exporter of artisan cheeses and biscuits; The Fine Cheese Co. were hit with a number of security ransomware attacks that prompted them to re-evaluate their entire IT strategy.

    With a large percentage of their business being conducted online, as well as having a global supply chain, it was imperative that The Fine Cheese Co. addressed the security breaches and IT outages that had been negatively impacting their business.

    The Fine Cheese Co. and Riverlite Working Together

    John Siddall, Owner & Director of The Fine Cheese Co. explained “We had been hit with a series of security attacks, most notably, ransomware, where the attackers corrupted our data and then demanded money in Bitcoin. We had actually paid two of the demands, but then we were hit by a really major one and they wanted over £20,000 in Bitcoin. We decided not to pay it, but it meant that we were extremely vulnerable and due to a lack of communication with our existing public cloud provider, we didn’t even know where our data was being kept.”

    Siddall added, “We had been working with our incumbent IT supplier for a number of years, but they tended to blind us with technology jargon. They also left us without vital protection in the form of disaster recovery, business continuity or security planning. It had become clear to us, given our ambitious expansion plans including the implementation of a new ERP system, that we needed a new approach.”

    “Riverlite responded to a tender brief and the subsequent meeting was a breath of fresh air for The Fine Cheese Co.” said John Siddall, “we received a warm welcome and immediately felt comforted. Riverlite listened to our concerns and explained the terminology to us in a way we could understand.”

    Riverlite assured us that the service transition would be seamless for us, and they were definitely true to their word. Working with Riverlite has taken all the worry about IT away from us. Their support service is great, we have no complaints from our employees and we are very impressed.

    John Siddall, Owner & Director

    To address the immediate vulnerabilities within the IT environment, Riverlite migrated The Fine Cheese Co. data, applications & systems to it’s private cloud platform; Riverlite vCloud. This provides a highly available and secure service delivering back-up, disaster recovery as well as directly addressing the business critical security issues.

    With the business’s two main sites around 300-miles apart, the staff, particularly management, were spending a lot of time travelling for meetings. Riverlite Clarity; a cloud based unified communications solution was implemented to reduce time and cost of travelling by utilising video conferencing, Instant Messaging, VoIP and free inter-company calling delivered as part of this managed service.

    Riverlite Ensure, a 24/7, comprehensive IT management service was also implemented to provide monitoring and proactive IT fault resolution. The vast majority of IT issues are now resolved remotely from Riverlite’s Network Operations Center with little or no impact to The Fine Cheese Co.

    Business Benefits

    With multiple security breaches and outages costing thousands of pounds, The Fine Cheese Co. knew their IT infrastructure was no longer fit for purpose. It was also clear their incumbent IT partner was not providing a service level appropriate to maintaining their existing business, let alone supporting future expansion plans.

    John Siddall stated “I have seen great benefits with the new partnership with Riverlite, I barely understood what cloud computing was before I met them. They take the newest ideas in IT and explain them simply, so I can understand how they would benefit my business.”

    “Riverlite assured us that the service transition would be seamless and they were definitely true to their word. We have some complex IT requirements, particularly as we expand into new locations and buildings. Working with Riverlite has taken all the worry about IT away. Their support service is great, we get no complaints from our employees and we are very impressed.”

    About the Client

    The Fine Cheese Co. based in Bath, was established in 1995 and is a maturer, wholesaler, retailer and exporter of artisan cheeses from the UK, across Europe and America. Along with it’s sister company, Artisan Biscuits, the company engages with customers online, wholesale through 600 delicatessens, as well as through farm shops and a chain of their own cafes.

    We are an international business, if I’m overseas and can’t access my systems, I know I can call Riverlite and they will always answer me. We know the team are at the end of the phone for us.

    John Siddall, Owner & Director

    Riverlite Assist:

    • 24x7x365 support desk
    • 1st, 2nd & 3rd line support
    • Unlimited support tickets

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    Riverlite Clarity:

    • Cloud Unified Communications
    • Managed VoIP telephony
    • Video, IM & soft phone features

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    Riverlite Professional Services:

    • Consultancy & engineering
    • Design & Implementation
    • Project Mgt & IT health checks

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    Riverlite Ensure:

    • Proactive IT management
    • 24x7x365 monitoring
    • App deployment & patching

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    Got a question?

    We are always happy to answer any questions you may have for us. So, if you wish to discuss your infrastructure, find out about the latest technologies or see how you can reduce costs, then get in touch and a member of our team will be happy to assist you.

    Simply complete the form here, or alternatively contact us using the details below:

    +44(0)1223 911191

    contact@riverlite.co.uk

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